Last updated: August 2026
Smokey’s Home Deli Limited, trading as Roaming Roast, respects your privacy and is committed to protecting your personal information.
This privacy notice explains what information we collect, why we collect it, how we use it and your rights in relation to your personal information.
Who we are
Roaming Roast is operated by Smokey’s Home Deli Limited.
If you have any questions about this privacy policy or how we use your personal information, please contact us at:
Email: hello@roamingroast.co.uk
Information we collect
We may collect personal information that you provide directly to us when you contact Roaming Roast or use our website.
This may include:
- Your name
- Email address
- Telephone number
- Information you provide in a contact form or message
- Event details, including the proposed event date, location and approximate number of guests
- Purchase or account information where required, for example when a receipt is specifically requested
- Any other information you choose to provide when contacting us
How we use your information
We use your personal information to:
- Respond to questions and general enquiries
- Respond to event and private-hire enquiries
- Discuss availability, requirements and potential bookings
- Provide services you have requested
- Communicate with you about an existing or prospective booking
- Provide receipts or other transaction information where required
- Maintain appropriate business and administrative records
- Comply with legal or regulatory obligations where applicable
We do not currently use information submitted through the website to send marketing emails or newsletters.
Our lawful basis for using your information
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on why you contact us, we may process your information because it is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
We may also process information where necessary for our legitimate interests in operating Roaming Roast, including responding to enquiries and communicating with customers, provided those interests do not override your rights and interests.
Where we are legally required to retain or use information, we may process it to comply with a legal obligation.
Where we specifically ask for your consent, you can withdraw that consent at any time by contacting us.
Contact and event enquiry forms
When you submit our Contact form or Events & Hire enquiry form, the information you enter is sent to:
We use this information to respond to your enquiry and, where relevant, discuss or manage a potential booking.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.
General enquiries that do not lead to an ongoing customer relationship will be deleted when they are no longer reasonably required.
Some transaction, booking or financial information may need to be retained for longer where required for business, accounting or legal purposes.
The previous Roaming Roast privacy notice specified a maximum retention period of 12 months for information collected for receipts specifically requested by customers, and we continue to apply that period to that information where appropriate.
Sharing your information
We do not sell your personal information.
We may use trusted service providers to help us operate our business and website, such as website hosting, email and other IT service providers. These providers may process personal information on our behalf where necessary to provide their services.
We may also disclose information where required by law.
Website analytics and cookies
We may use website analytics services, including Google Analytics, to understand how visitors use the Roaming Roast website and help us improve it.
Analytics may collect information such as pages visited, approximate location, device and browser information and how visitors interact with the website.
Where cookies or similar technologies are not strictly necessary for the operation of the website, we will obtain consent where required before using them.
You can manage your choices through the cookie controls provided on the website.
Links to other websites
Our website may contain links to third-party websites and services, including social media platforms.
Those websites have their own privacy practices and policies. We are not responsible for how third-party websites collect or use your information.
Your data protection rights
Under UK data protection law, depending on the circumstances, you may have rights including:
- Right of access — to ask us for copies of your personal information.
- Right to rectification — to ask us to correct inaccurate or incomplete information.
- Right to erasure — to ask us to delete your personal information in certain circumstances.
- Right to restriction — to ask us to restrict how we use your information in certain circumstances.
- Right to object — to object to certain uses of your personal information.
- Right to data portability — to ask us to transfer information you provided to another organisation, or to you, in certain circumstances.
- Right to withdraw consent — where we rely on your consent, you may withdraw it at any time.
You do not usually have to pay a fee to exercise your rights. We will normally respond to a request within one month.
To exercise any of these rights, contact:
How to complain
If you have concerns about how we use your personal information, please contact us first at:
If you remain unhappy with how your information has been handled, you can complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Information Commissioner’s Office – make a complaint
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our website, services or legal obligations.
The latest version will always be published on this page.